As the Director of Client Care at Bridges Therapy, I have a critical role in making a positive impact on the lives of clients, their families, and the community as a whole. My leadership and dedication are essential in creating a supportive and compassionate environment for those seeking mental health services. My ultimate goal as Client Care Director is to create a client-centric culture where customer satisfaction and retention are top priorities, and where the Client Care team is empowered and equipped to deliver exceptional service at all times. It’s important to me that the Client Care team have the tools we need to focus on providing high-quality, compassionate, and personalized care to each client.
Overseeing the intake process for new clients, I ensure that each client is assessed and matched with the appropriate counselors based on their specific needs. I also establish and maintain systems to monitor the quality of care provided by our counselors, ensuring compliance with best practices and ethical guidelines. I strive for continuous improvement in our client care services and am committed to seeking innovative approaches and staying up-to-date with the latest developments in mental health care. I regularly analyze data related to client care outcomes, service utilization, and client demographics to inform the decision-making process as we interview and hire the best possible candidates to join our clinical team.
In my personal life, I love going on bike rides with my honey, working in our garden, stand-up paddle boarding, yoga, and a new interest of mine – Escape Rooms… so much fun! I am beyond proud of my two adult children; they are both thoughtful and generous (not to mention clever and hilarious!) and are forging their own paths of service and giving to this world.
