concierge matching process

At Bridges Therapy, finding the right therapist is personal, supportive, and effortless. Instead of endless profiles, our caring team listens to your needs and thoughtfully matches you with a California-licensed therapist who’s the right fit—so you can focus on your well-being, not the logistics.

Why Our Process Works

No guesswork or endless searching

Real people, real support at every step

A therapist who truly fits your needs

A seamless, stress-free experience

SO YOU CAN FOCUS ON HEALING

How Our Concierge Matching Works

Reach out & CONNECT

Contact us by phone, email, or our online form. You’ll be greeted by a real person from our Client Care team—not just a bot or automated system.

Tell us what you need

We’ll ask a few simple, thoughtful questions to understand your goals, preferences, and any special needs. This is your space to be heard.

We Handle the Details

Our team takes care of all the paperwork, verifies your insurance (including Medi-Cal if you have it), and manages the behind-the-scenes logistics. You stay informed, but never overwhelmed.

Personalized Therapist Match

We carefully review your information and match you with a therapist whose expertise, style, and availability align with your needs. Our matching is always personal—never random or algorithm-based.

Warm Introduction & Scheduling

You’ll receive a personal introduction to your therapist, who will reach out to schedule your first online session at a time that works for you.

Ongoing Support

After your first session, our Client Care team checks in to ensure you’re comfortable and satisfied. If you ever need a change, we’ll rematch you—no awkwardness, no hassle. We’re always here to answer questions and support your journey.

  • “I am very satisfied with my therapist. She does an amazing job understanding what I have to say and she gives amazing feedback as well which really helps me a lot. She is so incredible and so nice.”

  • “I am very satisfied with the Client Care Department! In the very beginning when I needed it most they were very helpful, understanding and empathetic to my needs.”

  • “I would like to say that I am very grateful and very blessed to have found bridges therapy. I t has been so helpful and so supportive and so wonderful so far, so thank you!”